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RETURN POLICY

We only accept exchanges for products that were delivered incorrectly. We do not accept exchanges for any other reason. No returns or refunds will be provided under any circumstances.


Please retain your receipts for exchanges and notify us within 3 days of receiving the product (inclusive of the day of receipt) via WhatsApp (60873331). We will promptly follow up accordingly.


Please note that we are unable to provide exchange services in the following situations:

  • Opened products
  • Used products
  • Failure to notify us of the intention to exchange the product within 3 days of receiving it
  • Failure to return the product for exchange within 7 days from the date of notification


The English version shall prevail in case of any discrepancy or inconsistency between the English version and its Chinese translation.